When you see this home screen, the phone successfully registered into the system. Perform an inbound and outbound call from this phone.
At this time the phone can make and receive calls even though it may be locked. If the phone has a user (non-common-area phone) then proceed to the next step.
Note: It’s recommended that you leave a note on the phone (.docx template located here) if you are provisioning phones when the user is absent. This informs the user that a tech will return to tether the phone via USB and gives them the temporary phone lock PIN.
8. Follow-up with the user for the USB tethered option. Have the user sign into the workstation and run the Lync client.
9. Plug the phone into the USB port and connect it to the workstation.
10. The user will be prompted to enter credentials on their workstation. Have the user enter their user AD credentials and the phone is ready to make and receive calls with enhanced features.
11. If the phone is locked, unlock it with the pre-created temporary 4-digit unlock-PIN and advise the user to reset their phone unlock PIN.
If the user forgot their phone’s 4 digit unlock-PIN a phone reset will need to be performed: